Refund policy
REFUSED SHIPMENTS
Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.
ORDER CANCELLATION
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder maybe be cancelled anytime prior to shipping.
RETURNS
REQUIREMENTS FOR A RETURN:
• All item(s) must be in new condition.
• All items must be returned with all original packaging & accessories
• All items must be received within 30 days of delivery date*
• No returns accepted on Tattoo Machines & sale items.
• There are no refunds on orders paid via COD. Store Credit will be provided for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to shipping partner if there is visible damage to packaging.
Customers have (48) hours after receipt to evaluate machine for irregularities. If any irregularity is found, a replacement will be provided. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.